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Privacy policy & support

This page states the Privacy Policy as regards the information collected from the website and the Backcharter App ( referred to as App in this document).

For any support matter regarding the app kindly contact us as given below:

Telephone: +61 8 89452934


Postal: GPO Box 498, Darwin, NT, 0801, Australia

Your privacy is very important to us. Before we get to the details, check out the summary of our privacy practices. 

Collection and Sale of Data

  • Do we sell your personal information?  NO

  • Do we share or sell aggregate information?  NO

  • Do we share your data with third party API partners? NO

  • Do we use sensitive categories of data, like health information? NO

  • Do we use your contact list if you allow us access? NO

  • Do we delete your data when you request account deletion? YES

  • Do we retain your data for as long as we need it unless you request deletion?  YES


  • Do we track your device location to provide services to you? NO 

  • Do we track your device location while you are not using the app? NO

  • Do we use cookies? NO

  • Do we track your browsing activities on other sites? NO

  • Do we listen to you using your device microphone? NO



  • Do we give you advance notice when we make important changes to our Privacy Policy? YES

  • Do we send you marketing communications with opt out? NO

  • Do we send you push notifications with opt out? YES

Privacy Policy


Our privacy policy (the “Privacy Policy”) explains the information we collect, how we use and share it, how to manage your privacy controls and your rights in connection with our websites and the related mobile applications and services (collectively, the “Services”). 

Questions or comments about this Privacy Policy  may be submitted as below:


Email :



GPO Box 498





Information Backcharter Collects

Backcharter collects information about you, including information that directly or indirectly identifies you, We receive information in a two different ways. Firstly when you regsiter and secondly when you request us to contact you. Backcharter app does not collect information in any other way. 

Account, Profile, Activity, and Use Information

We collect basic account information such as your name , telephone number and any information you may share about your request for service.

Location Information

We do not collect location information about you or your device.

Content You Share

We do not collect or request any photos or other media .

Contacts Information

We do not ask for your contacts information and we do not need that in any form for providing the service.

Connected Devices and Apps

We do not have a need to connect the app to any device and hence no information on that account is collected

Health Information

No health related information is collected

Payment Information

No payments are made via the website or the Backcharter app hence no payment information is collected. All payments to the business are received via Cash, EFTPOS, Bank transfer

Third-Party Accounts

There are no third party accounts we expect to connect

Technical Information and Log Files

We do not collect information from your browser, computer, or mobile device, or any  technical information when you access or use the Services. 


Other Information

All other information which you may provide via website contact form is not stored and is deleted once the information has been used.

How Backcharter Uses Information

Backchater uses the information we collect and receive as described below:

  • To provide the Services

The information we collect using the Backcharter app is used to respond to the request received via the app. It is deleted immediately when no more required.

  • To communicate with you

We use the information we collect to provide support in response to your requests and comments.

Aggregate Information

We do not sell or aggregate your personal information. 

How Information is Shared

We do not share the information you provide with any other party.

Service Providers

We do not share your information with third parties. 

Third Party Business via API or Other Integrations

No information is shared on this account.

Sharing with Affiliates 

There are no affiliates and hence no sharing of inforamtion on that account.

Legal Requirements

We may preserve and share your information with law enforcement or governmental agencies if we determine that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to prevent any person from death or serious bodily injury, to address issues of national security  or fraud or abuse of Backcharter.

How We Protect Information

We take several measures to safeguard the collection, transmission and storage of the data we collect. We employ reasonable protections for your information that are appropriate to its sensitivity. 

Managing Your Settings

Adjust Notification  Preferences

Backcharter offers various ways to manage the notifications you receive. You can choose to stop receiving certain  notifications by indicating your preference.

Updating Account Information

You may correct, amend or update profile or account information at any time by adjusting that information in your account settings. 

Deleting Information and Accounts and Downloading Your Data

You can delete your account . After you make a deletion request, we permanently and irreversibly delete your personal data from our systems, including backups.

Retention of Information

We retain information as long as it is necessary to provide the Services to you.

Privacy Policy Information

We reserve the right to modify this Privacy Policy at any time. Please review it occasionally. If we make changes to this Privacy Policy, the updated Privacy Policy will be posted on the Services in a timely manner and, if we make material changes, we will provide a prominent notice. If you object to any of the changes to this Privacy Policy, you should stop using the Services and delete your account.

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